Returns & Refunds
We want you to love your order from Salarah Studio. If something isn’t right, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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Items must be unused and in their original condition
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Items must be returned in original packaging
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Proof of purchase is required
Because our products are made in small batches, we cannot accept returns for items that have been used or damaged after delivery.
Non-returnable items
The following items cannot be returned:
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Used stickers or merchandise
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Items damaged after delivery
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Sale or discounted items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked courier service.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Contact
For return requests please contact:
Please include:
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Your order number
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The reason for the return
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Photos if the item is damaged